Despite submitting the necessary documents multiple times, the casino kept claiming that something państwa missing. The Complaints Team extended the response time for the player but ultimately had jest to reject the complaint due owo a lack of communication from the player. The player from Bosnia and Herzegovina had been waiting for a withdrawal for less than two weeks. The Complaints Team acknowledged the delay and advised her to wait for the processing period, which could take up jest to 14 days. After this period, due to a lack of response from her, the complaint państwa closed. The team remained available for assistance if she decided owo resume communication in the future.

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The player from Germany had a premia at Hellspin, met the wagering requirements, and won €300 without an active bonus. After verifying her account and requesting a withdrawal, the casino canceled the request and confiscated the winnings, citing an alleged bonus term violation. We were unable owo investigate further and had to reject the complaint due to the player’s lack of response jest to our inquiries. Before claiming any Hellspin premia, players should read the terms and conditions carefully. Every bonus has specific rules, including wagering requirements, min. deposits, and expiration dates. Wagering requirements determine how many times a player must bet the bonus amount before withdrawing winnings.