I have had the same issue and followed your instructions but the app still does not work. Reboot your PC and then download and install the Sky Go app again. I have trying uninstalling the app but not the hidden folders and files part. What have you tried, have you tried uninstalling the app and the hidden files and folders it uses ?
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After removing sky go and citrix workspace and reboot and reinstall of Sky go then worked perfectly. @Mickey-Padge I was contacted by a member of the Sky team who walked me through it. Click the comment button to sign-in or sign-up. Once you’ve signed in, you’ll then be given the option to enter a unique code to link your account with. Once this is completed, you’ll then be presented with the sign in screen.
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Discussion topic: Sky go app not working on windows 11

I had an issue were the app wouldn’t even open for me. I have uninstalled; reinstalled countless times but still no joy. To add to the thread – exactly the same experience. The app must be total spaghetti code…. Both my computers have this same problem, the app just shows a giant play button and nothing else happens. It checks for updates, suggests it is downloading updates then leaves a blue screen with a play button until I close the app.